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Stakeholder engagement

Engaging with our stakeholders is fundamental to creating value for all our investors as well as building solid relationships with authorities and interested and affected parties. Good progress has been made in effectively and strategically aligning stakeholder engagement across the group.

To further strengthen stakeholder engagement, Exxaro applies the AA1000SES standard which is based on the processes tabled below, and supported by a new integrated software system to manage stakeholder engagement more effectively.

Exxaro communicates with each stakeholder group in a number of ways:
  • Employees are invited to provide views and comments on any aspects within the group through bi-monthly newsletters, an intranet, regular employee surveys and feedback from various forums
  • Customer perceptions are regularly surveyed through external service providers
  • Supplier interaction is ongoing through external perception surveys, forums and other initiatives
  • Trade unions — regular consultation with all recognised unions by the group’s employee relations management unit
  • Authorities — consultation at national, provincial, district and local level
  • Regulators — senior Exxaro members meet with officials from relevant government departments
  • Industry bodies — Exxaro’s chief executive officer has just begun his third term as president of the Chamber of Mines, and the group actively participates in chamber issues
  • Investors — regular interaction between management and investor community includes financial results presentations, roadshows, site visits and individual meetings. Investors have complete access to group operations and management
  • Media — regular interaction between management and media representatives
  • Communities — in addition to the stakeholder engagement process, business units’ management members serve on municipal forums for integrated development planning and local economic development, and actively participate in capacity-building initiatives
  • Interest groups — Exxaro is building strong relationships with relevant nongovernment bodies and interest groups.
Progress on stakeholder engagement
 Process   Progress in 2009
  • Develop a database with all stakeholders
  • Engage with stakeholders in developing a proactive approach
  • Determine material issues
  • Respond on all issues
  • Ensure completeness (ie ensure that materiality issues are appropriately addressed and that a risk management plan is in place)
  
  • In-house software programme for socioeconomic development, which includes stakeholder management, has been rolled out
  • Twelve of 13 business units have been trained and are implementing this module
  • The system will be fully operational by end 2010
  • Namakwa Sands will implement the new system during 2010


 

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