OUR VALUES
	KUMBA STAKEHOLDER CHARTER
	Kumba Resources Limited (Kumba) is an independent, diversified South African mining company with world-class assets and operations. The charter defines our goals, our commitment to our stakeholders and the values that underpin the way we run our business. We believe the business justification for economic, environmental and social reporting is embodied in our relationships with external parties. Transparency and open dialogue about performance, priorities and future sustainability initiatives help to strengthen these relationships and build trust. Through its focus on sustaining five main types of capital – financial, natural (renewable and non-renewable), human, social and beneficiation – Kumba ensures its long-term future for the benefit of all stakeholders, aligning itself with the guidelines of the Global Reporting Initiative (GRI), a multinational organisation based in the Netherlands that has developed the most widely accepted framework for triple bottom-line reporting (financial, social and environmental).
	OUR STRATEGY
	To grow and prosper, we will:
	Build a balanced portfolio of globally-competitive commodity businesses. Attract and retain a highly-skilled and motivated workforce. Promote innovation and employ appropriate technology. Nurture a culture of continuous improvement and operational excellence. Reward our shareholders with superior returns and capital growth.
	STAKEHOLDER RELATIONS
	At Kumba, building long-term, stable and mutually-beneficial relationships with our stakeholders is a business imperative. To achieve this goal, the guidelines we follow are:
	Employees
	To manage our employees and inter-personal relationships in an equitable, trustworthy and transparent manner. To invest in their development and provide the challenges and opportunities they need to reach their full potential. To value diversity and reflect the demographics of the communities where we operate in the profile of our workforce. To actively care for their safety, health and welfare. To energise our employees to continuously deliver superior operational performances.
	Investors
	To make corporate governance and our commitment to sustainable development a distinguishing feature of our business. To comply with the laws and regulations governing our business. To benchmark our operations and codes of conduct against international standards. To provide regular and comprehensive reports on our operations, financial results and the triple bottom line.
	Communities
	To recognise and respect the communities where we operate as hosts and partners, in meeting the environmental and socio-economic challenges of sustainable development. To accept responsibility for participating in building capacity and alleviating poverty in the areas in which we operate. To accept that the sustainability of host communities extends beyond the finite time frames associated with our operations. To ensure that operational processes are environmentally friendly.
	Customers and business partners
	To build mutually-beneficial, long-term relationships through the quality of products, the reliability of services and business integrity. To recognise the need to add value throughout the supply chain.
	Governmental bodies
	To respect the laws and regulations governing our business in the areas where we operate. To support national aspirations and policies aimed at building democratic and prosperous societies. To share the benefits derived from operations with relevant stakeholders in an equitable manner.
	Media
	To acknowledge and respect the media as a primary channel of communication in modern society. To engage in open and honest dialogue and expect, in return, fair, balanced and objective reporting.
	OUR VALUES
	The foundation values that guide us in the conduct of our business are:
	• Integrity • Respect • Accountability • Fairness • Caring
	These values provide the foundation for our behaviour and embrace our commitment to people, teamwork, a bias for action, continuous improvement and performance excellence.
	Building on these values, Kumba’s motivational values that energise its people are:
	• People make it happen • We do it together • Let’s do it • We do it better every time
	THE KUMBA WAY
	This is a process that aims to achieve world-class performance throughout the organisation to create value for all stakeholders and a strong, competitive advantage by focusing on three areas:
	A common vision and set of values, creating an open, positive and trusting environment Governance processes that provide the framework and tools to challenge and measure the performance of all employees Operational excellence by identifying best practices across and beyond the organisation and implementing these.
	Kumba Way initiatives include:
	Continuous improvement Target setting Capital and project management Mineral resource management People performance
	Every aspect of the Kumba Way process is closely aligned to the business strategy. Business objectives are divided into measurable components, which are cascaded down into individual performance contracts.
	In implementing the Kumba Way, existing processes were examined, surveys conducted and the results analysed for an accurate understanding of existing practices. A study of best practices, internal and external, was conducted to identify shortcomings in current practices.
	The key principles – those practices that would lead to the most substantial results if implemented – formed the basis of the detailed design for each initiative.
	New processes were implemented at pilot sites. These are closely monitored, reviewed and refined where necessary, and implemented across the group. Both progress and the processes will be continually measured.
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