Our values
   
  KUMBA STAKEHOLDER CHARTER
  Kumba Resources Limited is an independently-managed, diversified South African mining company with world-class assets and operations. The stakeholder charter defines our goals, our commitment to our stakeholders and the values that underpin the way we manage our business. We believe the business justification for economic, environmental and social reporting is embodied in our relationships with external parties. Transparency and open dialogue about performance, priorities and future sustainability initiatives help to strengthen these relationships and build trust. Through its focus on sustaining five main types of capital – financial, natural (renewable and non-renewable), human, social and beneficiation – Kumba ensures its long-term future for the benefit of all stakeholders, aligning itself with the guidelines of the Global Reporting Initiative (GRI), a multinational organisation based in the Netherlands that has developed the most widely accepted framework for triple bottom-line reporting (financial, social and environmental).
   
  OUR VALUES
   The foundation values that guide us in the conduct of our business are:
 
  • Integrity
  • Respect
  • Accountability
  • Fairness
  • Caring

These values provide the foundation for our behaviour. Building on these values, Kumba’s motivational values energise its people.

   
 

These values embody our commitment to people, teamwork, a bias for action, continuous improvement and performance excellence:

  • People make it happen
  • We do it together
  • Let’s do it
  • We do it better every time
 
   
  STAKEHOLDER RELATIONS
  At Kumba, building long-term, stable and mutually-beneficial relationships with our stakeholders is a business imperative. To achieve this goal, the guidelines we follow are to:
   
  EMPLOYEES
 
  • Manage our employees in an equitable, trustworthy and transparent manner
  • Invest in their development and provide the challenges and opportunities they need to reach their full potential
  • Value diversity and reflect the demographics of the communities where we operate in the profile of our workforce
  • Actively care for their safety, health and welfare
  • Energise our employees to continuously deliver superior operational performances.
   
  INVESTORS
 
  • Provide regular and comprehensive presentations and reports on our operations, financial results and the triple bottom line
  • Make our commitment to sustainable development and corporate governance a distinguishing feature of our business
  • Comply with the laws and regulations governing our business
  • Benchmark our operations and codes of conduct against international standards.
   
  COMMUNITIES
 
  • Recognise and respect the communities where we operate as hosts and partners, in meeting the environmental and socio-economic challenges of sustainable development
  • Accept responsibility for participating in building capacity and alleviating poverty in the areas in which we operate
  • Accept that the sustainability of host communities extends beyond the finite time frames associated with our operations
  • Ensure that operational processes are environmentally friendly.
   
  CUSTOMERS AND BUSINESS PARTNERS
 
  • Build mutually-beneficial, longterm relationships through the quality of products, the reliability of services and business integrity
  • Recognise the need to add value throughout the supply chain
  • Share the benefits derived from operations with relevant stakeholders in an equitable manner.
   
  GOVERNMENTAL BODIES
 
  • Respect the laws and regulations governing our business in the areas where we operate
  • Support national aspirations and policies aimed at building democratic and prosperous societies.
   
  MEDIA
 
  • Acknowledge and respect the media as a primary channel of communication in modern society
  • Engage in open and honest dialogue and expect, in return, fair, balanced and objective reporting.
   
  STAKEHOLDER ENGAGEMENT
  Apart from the annual report, Kumba engages with stakeholders in several forms.
 
Our stakeholders Interaction
Employees
  • Quarterly group newsletter
  • Employee representative structures
  • Intranet
Investors
  • Roadshows and meetings
  • Surveys of investor satisfaction
  • Presentations, visits, website
Communities
  • Representation on community forums, structures and processes
  • Partnerships in community initiatives
Customers and business partners
  • Regular communication notices
  • Operational communication processes
  • Regular business partner workshops and presentations
  • Employment equity, SHE forums
  • Active engagement with recognised trade unions
Governmental bodies
  • Local forums, structures and processes
  • Formal community relations and structures
  • Site open days
Media
  • Interviews and briefings
  • Site visits and presentations
  • E-mail and website communication
   
  THE KUMBA WAY
  This is a programme aimed at developing a Kumba culture in support of our vision to outperform the mining and mineral sector in creating value for all stakeholders through exceptional people and superior processes. It focuses on:
 
  • A common vision and set of values, creating an open, positive and trusting environment
  • Governance processes that provide the framework and tools to challenge and measure the performance of all employees
  • Operational excellence by identifying best practices across and beyond the organisation and effectively implementing these.
   
   Kumba Way initiatives include:
 
  • People performance management
  • Continuous improvement
  • Target setting
  • Capital and project management
  • Mineral resource management
  • Physical asset management.

Every aspect of the Kumba Way process is closely aligned to the business strategy. Business objectives are divided into measurable components, which are cascaded down into individual performance contracts. In implementing the Kumba Way, existing processes were examined, surveys conducted and the results analysed for an accurate understanding of existing practices. The key principles – those practices that would lead to the most substantial results if implemented – formed the basis of the detailed design for each initiative. New processes were implemented across the group. These are monitored, reviewed and refined where necessary. Both progress and the processes will be continually measured.

   
 
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