Head, Contractor Management

Vacancy Number: P40179570

Business Unit: ECC

Business Section: Human Resource

Physical Location: ECC

Start Date: 2018-05-11

Application Closing Date: 2018-05-23

Contact Person: Ilse Hattingh

E-mail: ilse.hattingh@exxaro.com

Download PDF with more information about this vacancy:


  • To ensure that Non-permanent labour (NPL), complete work according to contract SLA
  • To control and coordinate Line activities according to planned schedule
  • To quality assure that work is done to specification and completed as agreed
  • Ensure contractor legislation compliance and adhere to regulatory requirements 


  • Coordination of activities at various sites
  • On time availability of planned resources material and manpower
  • Coordination and control of adherence to scheduled sequence of activities
  • Communication between involved parties
  • Manage end to end processes for NPL
  • Retain and attract key talent
  • Conflicting demands from key stakeholders
  • Union relations
  • Change and Transformation management in a multicultural environment



  • N Dip: Human Resources Management (Essential/Minimum)
  • Certificate First Line Management (Recommended/Desirable)


  • Experience: HR Operational / Consulting in an Industrial / Mining Environment ~ 3-5 years ~ Essential/Minimum ~ Operational
  • Project Management in a Mining Environment ~ 3-5 years ~ Recommended/Desirable ~ Operational


  • Certificate of Fitness ( Essential/Minimum )
  • Psychometric Assessment ( Essential/Minimum )


The incumbent will inter alia be responsible for the following:

Administration and Document Control:

  • Responsible for NPL lifecycle from onboarding to exiting
  • Map processes and quality assure
  • Maintain source documents and requests for services from users
  • Monitor flow of work through various phases of prep and computer execution
  • Maintain records of std job tasks/procedures to adequately monitor work flow
  • Maintain daily work schedule, inform stakeholders of deviation
  • Maintain contractual records/docs such as project status reports and contractor safety files
  • Monitor compliance to ECC policies and procedures and applicable legislation

Contract Management

  • Responsible for end to end optimisation of NPL application processes (onboarding, induction, medicals, training, access control, exiting)
  • Assist to specify project objectives/scope and plans including delineation of scope/budgeting/scheduling/setting performance requirements
  • Act as middleman between Company line mgmt and service suppliers
  • Make or provide operational budget input for non-service contracts
  • Monitor spend of non-service contract and report progress to client line managers
  • Manage employee relations reporting for contractors – raise critical issues with ECC management

Customer and Client Relationship Management 

  • Maintain relationships with internal/external customers
  • Facilitating compliance of NPL to meet SLA requirement
  • Provide relevant support and advice to role-players and end-users to ensure compliance to legislative requirements
  • Attend to customer requests/complaints according to Contract
  • specs/Service level commitment & conduct regular follow-ups to ensure problems resolved

Effective People Management 

  • Promote teamwork, provide support and manage performance through contractor owner surveys
  • Oversee recruitment and HR related activities of reporting staff
  • Support contractor HR personnel to prioritise workload and monitor availability of tools and resources required
  • Address lack of skills, knowledge through training and development initiatives in conjunction with HRD

Process Optimisation 

  • Process owner for optimisation of NPL
  • Monitor project compliance to deliverables/invoicing
  • Oversee SLA compliance
  • Ensure contract close-out/extension/renewal
  • Maximize resource efficiency through procurement of
  • labour/materials/equip
  • Ensure construction quality
  • Oversee interface with access control, Safety, HR labour processes (including wage negotiations) and end user expectations

Safe and Healthy Work Environment 

  • Maintain and ensure a healthy environment, safe operations and practices, ensuring compliance with all applicable SHE policies and procedures in line with set standards
  • Encourage a culture that focuses on safety in all operations
  • Ensures NPL are effectively and sufficiently trained in site/s requirements of operation/s
  • Undertake CBS tours


  • Plan, develop and implement NPL process and procedures aligned with operational scope and legislative (including compliance to: SLPs, EE Plans and Reports, WSP/ATR, Letters of good standing) requirements
  • Proactive risk identification and management of preventative measures through audits
  • Optimisation of NPL lifecycle to ensure effective and efficient cost application and control

Applicants must email a CV to ilse.hattingh@exxaro.com  on or before 2018.05.23 at 16:00.The appointment will be made in accordance with Exxaro’s Employment Equity policy.  

If you have not been contacted within 28 days of the closing date of this advertisement, please accept that your application was unsuccessful.