Solution Analyst

Vacancy Number: P40168988

Business Unit: grootegeluk Complex

Business Section: IM

Physical Location: Lephalale, Limpopo

Start Date: 2019-05-14

Application Closing Date: 2019-05-22

Contact Person: Zandile Makabanyane


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PURPOSE: • To identify, verify and document business requirements using applicable methodology and tools. • Participate in project execution activities, define test packs and participate in User Acceptance Testing. • Provide 1st line solution support and solution training for business processes and solutions in domain

 MAJOR CHALLENGES: • Manage multiple operational priorities from business and impact of systems down-time • Capability to work in a matrix organisation • Understand supported business processes; outcome and success indicators of these processes as well as interdependencies within these processes • Understand Enterprise Architecture impact on solution design and impact on service delivery and Service Level Agreements


·       BSc Information Technology (Essential/Minimum or) 

·       B Degree (Relevant) (Essential/Minimum)

·       Certificate First Line Management (Recommended/Desirable)

·       Diploma in Business Analysis (Recommended/Desirable)


3-5 years Relevant Business process and Business analysis (Information Management) experience

Importance : Essential/Minimum

Involvement : Operational


·       Certificate of Fitness (Essential/Minimum)

·       Psychometric Assessment (Essential/Minimum)


The incumbent will inter alia be responsible for the following:

Functional Management

 • Governance: Ensure function adheres to governance, policies, standards, statutory and legal compliance. Entrench a culture of discipline.

Best Practice and Knowledge Management

• Identify and implement Continuous Improvement initiatives to improve systems and processes by extracting information and compiling new reports and or existing standard reports on best practice systems and processes to identify and meet organisational needs

• Build relationships across Information Management (IM) stakeholders by sharing business information and knowledge

Business Operations

• Document business requirements

• Identify gaps between new and existing business processes and applications and liaise with Solution Architects for resolution

• Support project team members with systems knowledge, define test packs and drive User Acceptance Testing (UAT).

• Ensure business requirements are met throughout project execution

• Value realization through information exploitation

• Resolve systems issues to maximize Information Technology (IT) systems investments

• Identify and mitigate Information Communication Technology (ICT) business risks

• Provide formal and informal training to users

Compliance, Governance and Assurance

• Communicate solution standards

• Assist with quality assurance for solution provision services within solution area

• Adhere to Governance and compliance processes and procedures

Customer and Client Relationship Management

• Develop and build business partnerships and identification of IM opportunities for business value or service enhancement

• Establish strong relationships with internal IM teams

Functional Excellence

• Adhere to functional policies, standards, guidelines, procedures, end-to-end processes, tools, templates etc.

• Assist in standardising, simplifying and speeding-up functional processes, eliminating duplication/bureaucracy.

• Apply functional best practices, promote sharing of best practices/knowledge.

People Management

• Performance management: Adhere to performance management procedures.

• Culture/functional climate: Uphold the culture and values within the function. Foster effective teamwork and unity.

Safe and Healthy Work Environment

• Maintain and ensure a healthy environment, safe operations practices, ensuring compliance with all applicable Safety Health and Environmental (SHE) policies/procedures in line with set standards

• Encourage a culture that focuses on safety in all operations

Service Management

• Responsible for standardisation of delivery to business by supporting Service Management Framework

• Provide input to service levels for application support

Solution Analysis

Liaise with Solution Architect to ensure best practice solutions are implemented

• Work with business and Solution Architects to identify functional and technical requirements

• Transition requirements and use cases to Solution Architects and ensure clear understanding of business requirements exists

• Contribute to preparation of testing scripts and materials, perform unit system and integrated testing tasks

• Work with training team to develop application specific training materials

Behavioural Alignment

Demonstrates the following:

Creativity, collaboration, sociable and awareness to the ecosystem

• Stewardship, accountability, ability to develop trust, safety conscious and ethical

• Ability to respond quickly to business needs/agility, flexibility, continuous learning, innovation and proven ability to experiment on creative business solutions

• Ability to be inclusive, eagerness for multiple skills, embraces multiple cultures, accepts different approaches and be human-centric/empathetic

• Results oriented, quality driven, excellence, entrepreneurial abilities, efficient and effective

To Apply Email a CV to on or before 2019.05.22. The appointment will be made in accordance with Exxaro’s Employment Equity policy.

If you have not been contacted within 28 days of the closing date of this advertisement, please accept that your application was unsuccessful.